MASTER SERVICE AGREEMENT (MSA)

SERVICE LEVEL AGREEMENT (SLA)

BUSINESS ENGAGEMENT POLICY

Version 1.0

Applicable to All Customers, Clients, Vendors, Suppliers, Contractors, Freelancers, Consultants, Technology Partners, Production Partners and Service Providers of R S Infomedia And Films Pvt Ltd

Last Updated: 12st June 2026

R S INFOMEDIA AND FILMS PRIVATE LIMITED

Registered Office:
First Floor, G-2/2, WZ-79, Virender Nagar,
Opposite Janakpuri Dilli Haat,
Janakpuri, New Delhi – 110058

Website: RSIFPL Official Website


ARTICLE 1 – DEFINITIONS

For the purposes of this Agreement:

Company means R S Infomedia And Films Private Limited (“RSIFPL”).

Client means any individual, company, institution, government body, PSU, NGO or entity engaging RSIFPL.

Vendor means any supplier, contractor, freelancer, consultant, agency, technology provider, production partner or service provider engaged by RSIFPL.

Deliverables means any output, product, service, media asset, content, software, report, design, recording, event execution or consultancy outcome.

Project means any assignment undertaken by RSIFPL.

Force Majeure Event means any event beyond reasonable control including natural disasters, pandemic, war, cyber-attacks, internet failures, governmental restrictions or labor disruptions.


ARTICLE 2 – APPLICABILITY

This Agreement applies to all business engagements involving:

Media & Production Services

  • Corporate Films
  • Product Videos
  • Brand Films
  • Testimonials
  • Documentaries
  • TVCs
  • Digital Films
  • Podcast Production
  • Event Coverage

Broadcast Services

  • Live Streaming
  • Virtual Events
  • Hybrid Events
  • Multi-Camera Production
  • Webcasts

Creative Services

  • Graphic Design
  • Animation
  • Motion Graphics
  • VFX
  • Branding

Technology Services

  • Website Development
  • Mobile Applications
  • LMS Development
  • AI Solutions
  • SaaS Platforms
  • Automation Systems

Marketing Services

  • SEO
  • SEM
  • Social Media Management
  • Influencer Marketing
  • Digital Advertising
  • Public Relations

Training & Consulting

  • Corporate Training
  • Digital Transformation
  • Content Development
  • Strategy Consulting

ARTICLE 3 – SERVICE STANDARDS

RSIFPL shall exercise reasonable skill, diligence, care and professionalism consistent with industry standards.

Delivery timelines shall commence only upon:

  • Written project confirmation
  • Receipt of advance payment
  • Receipt of complete project inputs
  • Approval of project scope

Any delay caused by the Client, Vendor, Government Authority, Third Party, Platform Provider or Force Majeure Event shall automatically extend the delivery schedule.


ARTICLE 4 – PROJECT EXECUTION FRAMEWORK

All projects shall pass through:

  1. Requirement Gathering
  2. Proposal Submission
  3. Commercial Approval
  4. Purchase Order / Work Order
  5. Advance Payment
  6. Project Kick-Off
  7. Production / Development
  8. Review & Revisions
  9. Final Delivery
  10. Closure & Billing

ARTICLE 5 – CLIENT OBLIGATIONS

The Client shall:

  • Provide complete information
  • Provide access to required personnel
  • Provide approvals on time
  • Ensure lawful use of services
  • Pay invoices within agreed timelines

Failure to provide approvals within seven (7) working days shall constitute deemed approval.


ARTICLE 6 – VENDOR OBLIGATIONS

All Vendors shall:

  • Deliver agreed services
  • Maintain licenses and certifications
  • Comply with labor laws
  • Maintain insurance where required
  • Observe confidentiality

Vendors shall remain solely responsible for their employees, taxes, statutory obligations and legal liabilities.


ARTICLE 7 – CHANGE MANAGEMENT

Any modification involving:

  • Additional manpower
  • Additional shooting days
  • Additional locations
  • Additional features
  • Additional revisions
  • Additional deliverables

shall constitute a Change Request.

RSIFPL reserves the right to revise:

  • Cost
  • Timelines
  • Resource allocation

accordingly.


ARTICLE 8 – REVISION POLICY

Unless otherwise specified:

ServiceIncluded Revisions
Design3
Video Editing2
Animation2
Website Development3
LMS Development3
Software Development3

Additional revisions shall be chargeable.


ARTICLE 9 – COMMERCIAL TERMS

Standard Projects

  • 70% Advance
  • 30% Before Delivery

Government Projects

As per tender/work order conditions.

Retainer Contracts

100% advance monthly billing.

Production Assignments

100% third-party costs payable in advance.


ARTICLE 10 – DELAYED PAYMENTS

Invoices unpaid beyond the due date shall attract:

  • Interest @ 18% per annum
  • Recovery expenses
  • Legal costs

RSIFPL may suspend services until payment clearance.


ARTICLE 11 – INTELLECTUAL PROPERTY

Ownership transfers only after complete payment.

RSIFPL retains ownership of:

  • Methodologies
  • Frameworks
  • Templates
  • Internal Processes
  • Proprietary Tools
  • AI Systems
  • Development Libraries

ARTICLE 12 – PORTFOLIO RIGHTS

Unless restricted by NDA:

RSIFPL may use:

  • Logos
  • Project visuals
  • Screenshots
  • Videos
  • Testimonials

for marketing and portfolio purposes.


ARTICLE 13 – CONFIDENTIALITY

Both parties shall protect:

  • Trade secrets
  • Financial information
  • Technical information
  • Business information
  • Customer information

Obligations shall survive for five (5) years after termination.


ARTICLE 14 – DATA SECURITY

RSIFPL shall employ commercially reasonable security measures.

RSIFPL shall not be liable for:

  • Cyber attacks
  • Malware
  • Ransomware
  • Third-party hosting failures
  • Cloud provider outages

beyond reasonable control.


ARTICLE 15 – DATA RETENTION POLICY

AssetRetention
Raw Footage30 Days
Edited Files90 Days
Design Files90 Days
Audio Files90 Days
Source Files90 Days

Extended archival services may be purchased separately.


ARTICLE 16 – STUDIO RENTAL POLICY

Cancellation Charges:

Cancellation WindowCharge
More than 7 DaysNil
3–7 Days25%
24–72 Hours50%
Less than 24 Hours100%

ARTICLE 17 – EQUIPMENT DAMAGE POLICY

Any loss, theft or damage to equipment supplied by RSIFPL shall be recoverable from the responsible party at replacement value plus associated costs.


ARTICLE 18 – TALENT & APPEARANCE RIGHTS

The Client shall ensure procurement of:

  • Talent Releases
  • Appearance Releases
  • Location Permissions
  • Copyright Permissions

RSIFPL shall not be liable for unauthorized use of third-party content.


ARTICLE 19 – DRONE OPERATIONS

All drone operations remain subject to applicable DGCA regulations.

Weather, airspace restrictions or government orders may affect operations.

No guarantee is provided regarding permissions in restricted areas.


ARTICLE 20 – AI GENERATED CONTENT

RSIFPL may use Artificial Intelligence technologies for:

  • Content Generation
  • Design
  • Image Creation
  • Voice Synthesis
  • Video Enhancement
  • Analytics

Clients acknowledge that AI-generated outputs may require human verification and refinement.


ARTICLE 21 – SOCIAL MEDIA & DIGITAL MARKETING

RSIFPL shall not guarantee:

  • Sales
  • Leads
  • Engagement
  • Organic Reach
  • Search Rankings

unless expressly agreed in writing.


ARTICLE 22 – WEBSITE, APP & LMS DEVELOPMENT

Scope approval shall form the development baseline.

Additional features requested after approval shall be billed separately.


ARTICLE 23 – LMS LICENSING

Clients receive limited, non-exclusive usage rights.

Clients shall not:

  • Reverse engineer
  • Duplicate
  • Resell
  • Modify source code

without written approval.


ARTICLE 24 – LIVE STREAMING & BROADCASTING

RSIFPL shall use reasonable efforts to ensure uninterrupted streaming.

RSIFPL shall not be liable for interruptions caused by:

  • ISP failures
  • Platform outages
  • Venue infrastructure failures
  • Power disruptions

ARTICLE 25 – EVENT PRODUCTION SERVICES

Event schedules may be impacted by:

  • Weather
  • Venue restrictions
  • Security restrictions
  • Government orders

Additional hours shall be chargeable.


ARTICLE 26 – TRAVEL & LOGISTICS

Unless specifically included:

  • Airfare
  • Hotel
  • Local Transport
  • Freight
  • Visa Costs
  • Equipment Transport

shall be chargeable extra.


ARTICLE 27 – GOVERNMENT PROJECTS

Government assignments may require:

  • Security Clearance
  • Background Verification
  • NDA Compliance
  • Restricted Access

RSIFPL reserves the right to implement enhanced security controls.


ARTICLE 28 – SAFETY COMPLIANCE

Unsafe work environments may result in suspension of services without liability.


ARTICLE 29 – NON-SOLICITATION

Neither party shall hire or engage employees, consultants or contractors of the other party for twenty-four (24) months after termination.

Violation shall attract damages equal to twelve (12) months of gross compensation of the affected resource.


ARTICLE 30 – ANTI-BRIBERY & ETHICS

All parties shall comply with:

  • Prevention of Corruption Act
  • Anti-Bribery Laws
  • Anti-Money Laundering Regulations
  • Corporate Governance Standards

ARTICLE 31 – WARRANTIES

RSIFPL warrants professional performance of services.

No warranty is provided regarding commercial outcomes unless explicitly stated.


ARTICLE 32 – LIMITATION OF LIABILITY

RSIFPL’s total liability shall not exceed the fees paid under the relevant project.

RSIFPL shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Business interruption
  • Reputational losses

ARTICLE 33 – INDEMNITY

Each party shall indemnify the other against losses arising from:

  • Breach of contract
  • Negligence
  • Misconduct
  • Intellectual property violations
  • Legal non-compliance

ARTICLE 34 – FORCE MAJEURE

Neither party shall be liable for delays resulting from Force Majeure Events.

Performance timelines shall automatically stand extended.


ARTICLE 35 – TERMINATION

Either party may terminate:

Without Cause

30 days written notice.

With Cause

Immediate termination upon:

  • Fraud
  • Insolvency
  • Illegal activity
  • Material breach
  • Non-payment

ARTICLE 36 – DISPUTE RESOLUTION

Parties shall first attempt amicable settlement.

Failing settlement:

Disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.

Seat of Arbitration: New Delhi

Language: English


ARTICLE 37 – GOVERNING LAW

This Agreement shall be governed by the laws of India.

Courts at New Delhi shall have exclusive jurisdiction.


ARTICLE 38 – ACCEPTANCE

Any of the following shall constitute acceptance of this Agreement:

  • Purchase Order
  • Work Order
  • Proposal Approval
  • Quotation Acceptance
  • Vendor Registration
  • Email Confirmation
  • Advance Payment
  • Commencement of Services

ARTICLE 39 – ENTIRE AGREEMENT

This Agreement supersedes all prior verbal discussions, communications, understandings and representations unless incorporated through a written amendment signed by authorized representatives of both parties.


ARTICLE 40 – CONTACT & ESCALATION MATRIX

Commercial & Accounts
[email protected]

Projects & Operations
[email protected]

Legal & Compliance
[email protected]

Management
[email protected]

© [2026] R S Infomedia And Films Private Limited  All rights reserved.